Privacy Policy

Welcome to Ordealing ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dispute resolution platform at ordealing.com (the "Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

Information You Provide to Us

• Account Information: Full name, email address, physical address, authentication credentials (managed securely through Clerk)

• Dispute Information: Dispute titles and descriptions, communications and messages related to disputes, uploaded documents and attachments, email correspondence forwarded to dispute-specific email addresses, party information (names and email addresses of involved parties)

• Usage Information: Token usage for AI-powered features, service interaction logs, feature usage patterns

Information Automatically Collected

• Technical Information: IP address, browser type and version, device information, access times and dates, pages viewed, referring website addresses

• Analytics Information: Performance metrics through Azure Application Insights, error logs and diagnostic information, service health monitoring data

• Provide and manage the Service

• AI-powered features (email summaries, draft responses, intelligent insights)

• Document processing and search

• Communication and notifications

• Service improvement and analytics

• Security and fraud prevention

• Legal compliance

Data Storage

• Neon DB: Dispute records, messages, and user profiles with partition-based isolation

• Azure Blob Storage: Documents and attachments with secure access controls

• Embeddings Storage: AI-generated embeddings for search functionality, isolated by dispute

Security Measures

• Encryption in transit and at rest

• Role-based access control and partition keys

• Time-limited SAS tokens for document operations

• Azure Key Vault for sensitive configuration

• Private endpoints for database access

Data Isolation

• Partition keys ensure dispute-level data isolation

• Search queries limited to authorized dispute content

• AI processing maintains dispute-level isolation

What We Process

• Email analysis and summarization

• Document processing and extraction

• Response generation

• Multi-language support (English, French, Spanish, Dutch, Portuguese, Italian, Japanese, Chinese)

• With your consent or as required for dispute resolution

• With trusted service providers (Microsoft Azure, Clerk, Vercel)

• For legal compliance or business transfers

• Active disputes: retained throughout the dispute lifecycle

• Closed disputes: retained for 7 years after closure

• Account deletion: data deleted upon request, except where required by law

• Access, correction, deletion, portability, restriction, objection

• Contact privacy@ordealing.com to exercise your rights

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers.

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

California residents have additional rights under the CCPA. Contact privacy@ordealing.com to exercise your rights.

EEA residents have additional rights under the GDPR. Contact our Data Protection Officer at dpo@ordealing.com for GDPR-related inquiries.

We use cookies and similar technologies for session management, preferences, and analytics. You can control cookies through your browser settings.

Our Service may contain links to third-party websites. We are not responsible for their privacy practices.

We may update this policy from time to time. We will notify you of material changes by posting the new policy and updating the date above.

Email: privacy@ordealing.com
Data Protection Officer: dpo@ordealing.com
For privacy rights requests: privacy-rights@ordealing.com (response within 30 days)

If you need this policy in an alternative format, contact accessibility@ordealing.com.