A rent that's too high
Paying over the odds, or hit with a hike that doesn't add up? We help you request a rent reduction and make the case for it.
Trouble with your landlord? Sort it yourself.
Rent that's too high, repairs left undone, service costs that don't add up. Forward us the emails. We'll read them, write back firmly and politely, and help you put it right — no lawyer needed.
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app.ordealing.com/case/tenancy-2026
Landlord — overdue repairs
Opened May 22 · damp + service charge
Overview Reply Chat
What this is about
Damp in the bedroom has gone unrepaired for two months, and your service charge jumped with no breakdown. Your landlord is required to keep the property in repair and to justify the charges.
Greenside PropertyMay 12
We'll look into the damp when we can.
YouMay 22
Reported the damp again and asked for a service-charge breakdown.
Greenside PropertyMay 29
No reply on the repairs; charges still unexplained.
How it works
From a landlord who won't budge to a problem put right.
1
Forward the emails
Send us your tenancy agreement, the service-cost statement or your repair requests, and whatever your landlord has replied with.
2
We break down your position
We read the lease, the charges and the rules and explain, in plain English, where you can ask for a rent cut, repairs or money back.
3
We write your letter
A firm, polite letter to your landlord — or your case for the rent tribunal. You approve it, and we send it from your case address.
4
We track the deadline
Landlords and the tribunal work to fixed windows. We watch the clock and nudge you when it's time to escalate.
What we help with
The landlord problems we tackle.
Repairs and defects left undone
Damp, a broken boiler, overdue maintenance your landlord keeps ducking. We help you report the defects and demand the repairs you're owed.
Service costs that don't add up
Vague or inflated service charges with no proper breakdown. We help you challenge the ones that don't hold up.
When the landlord ignores you
We help you escalate — to the rent tribunal, a formal notice, or the next step that fits your case.
The reply
Firm where it counts. Polite throughout.
We draft a clear demand, grounded in your own emails — citing the rules and setting a deadline. The kind of letter that gets things resolved without a fight. You read it, adjust the tone, and send.
- Grounded in your actual emails and the figures involved
- Sets a clear deadline to act
- Ready to escalate if they don't respond
app.ordealing.com/case/tenancy-2026
Your reply, drafted for you
Review and tweak the tone before it sends
Dear Greenside Property,
The damp in the bedroom has been outstanding since March, despite repeated requests. Please confirm a repair date within 14 days.
Please also send a full breakdown of this year's service charge, as I'm entitled to under the tenancy.
Professional Firm but polite
Save draft Send reply
Questions
Tenancy questions, answered.
Can I really get my rent reduced?
Often, yes. If your rent is above what the property should command, or you've had a hike that doesn't stack up, you can usually request a reduction — and in many places a rent tribunal can rule on it. We help you work out whether your case qualifies and set it out clearly.
What is a rent tribunal, and when should I use one?
It's an independent body that settles disputes between tenants and landlords — over rent levels, service costs and maintenance — usually faster and cheaper than court. We help you decide if it fits your case and prepare what you'd submit.
My landlord ignores my repair requests. What can I do?
Put it in writing and keep a record — that's your strongest footing. We help you send a clear demand for the repairs, set a reasonable deadline, and take the next step if your landlord still won't act.
Do I need a lawyer for this?
Usually not. Most tenancy disputes are settled with clear, well-evidenced letters and, where needed, a rent-tribunal case — both of which you can handle yourself, with our help. There's no lawyer and no subscription, just a one-time fee to unlock your case.
Ordealing helps you understand and respond to your dispute. We're not a law firm and this isn't legal advice.
More ways we help
Stuck on something else?
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