1
Forward the emails
Send us your tenancy agreement, the service-cost statement or your repair requests, and whatever your landlord has replied with.
For renters
Trouble with your landlord? Sort it yourself.
Rent that's too high, repairs left undone, service costs that don't add up. Forward us the emails. We'll read them, write back firmly and politely, and help you put it right — no lawyer needed.
Free check One-time $29 No lawyer
How it works
From a landlord who won't budge to a problem put right.
2
We break down your position
We read the lease, the charges and the rules and explain, in plain English, where you can ask for a rent cut, repairs or money back.
3
We write your letter
A firm, polite letter to your landlord — or your case for the rent tribunal. You approve it, and we send it from your case address.
4
We track the deadline
Landlords and the tribunal work to fixed windows. We watch the clock and nudge you when it's time to escalate.
What we help with
The landlord problems we tackle.
A rent that's too high
Paying over the odds, or hit with a hike that doesn't add up? We help you request a rent reduction and make the case for it.
Repairs and defects left undone
Damp, a broken boiler, overdue maintenance your landlord keeps ducking. We help you report the defects and demand the repairs you're owed.
Service costs that don't add up
Vague or inflated service charges with no proper breakdown. We help you challenge the ones that don't hold up.
When the landlord ignores you
We help you escalate — to the rent tribunal, a formal notice, or the next step that fits your case.
Questions
Tenancy questions, answered.
Can I really get my rent reduced?
Often, yes. If your rent is above what the property should command, or you've had a hike that doesn't stack up, you can usually request a reduction — and in many places a rent tribunal can rule on it. We help you work out whether your case qualifies and set it out clearly.
What is a rent tribunal, and when should I use one?
It's an independent body that settles disputes between tenants and landlords — over rent levels, service costs and maintenance — usually faster and cheaper than court. We help you decide if it fits your case and prepare what you'd submit.
My landlord ignores my repair requests. What can I do?
Put it in writing and keep a record — that's your strongest footing. We help you send a clear demand for the repairs, set a reasonable deadline, and take the next step if your landlord still won't act.
Do I need a lawyer for this?
Usually not. Most tenancy disputes are settled with clear, well-evidenced letters and, where needed, a rent-tribunal case — both of which you can handle yourself, with our help. There's no lawyer and no subscription, just a one-time fee to unlock your case.
Ordealing helps you understand and respond to your dispute. We're not a law firm and this isn't legal advice.
Stop putting up with it. Start putting it right.
Open your tenancy case free. Forward the first email and we'll take it from there.