1
Forward the emails
Send us the order confirmation, the charge, and whatever the company has replied with.
For shoppers & travellers
Get the refund you're owed.
A wrong charge, a denied refund, a "no refunds" brush-off. Forward us the emails. We'll read them, write back firmly and politely, and help you get your money back.
Free to start No credit card Works with any email
How it works
From "all sales final" to money back in your account.
2
We find the leverage
We read the fine print and their replies and explain, in plain English, where their position doesn't hold up.
3
We write your demand
A firm, polite request for your refund — citing what you were promised and your rights. You approve it, and we send it from your case address.
4
We keep the pressure on
Companies stall hoping you'll give up. We track every reply and nudge you on the next step at the right time.
What we help with
The brush-offs companies use — answered.
"No refunds" policies
A store policy doesn't override your statutory rights. We help you spot the charges you can still claw back.
Charges you didn't agree to
Surprise fees, double charges, a subscription you cancelled — we help you dispute them clearly.
Never arrived or not as described
If you didn't get what you paid for, you're usually owed a refund. We help you make the case.
When they ignore you
We help you escalate — a card chargeback, the retailer's complaints process, or a letter before action.
Questions
Refund questions, answered.
Can a store refuse a refund if I've just changed my mind?
Sometimes — for a simple change of mind, a "no refunds" policy can be valid. But it can't override your statutory rights when something is faulty, not as described, or never arrived. We help you work out which applies to your case.
What's a chargeback, and should I use one?
If you paid by card, your bank may be able to reverse a payment when a company won't refund you. It's a powerful option but has time limits and conditions — we'll flag when it's worth pursuing for your case.
They charged me for a subscription I cancelled. What can I do?
Keep the cancellation confirmation if you have one — it's your strongest evidence. We help you demand a refund of the wrong charges and put a stop to further ones.
What if the company just ignores me?
You have options beyond waiting — a chargeback, the retailer's formal complaints process, or a letter before action. We help you take the next step at the right time.
Ordealing helps you understand and respond to your dispute. We're not a law firm and this isn't legal advice.
Stop eating the cost. Start getting it back.
Open your refund case free. Forward the first email and we'll take it from there.