1
Forward the emails
Send us your move-out emails, the deposit demand, and anything the landlord has replied with.
For renters
Get your security deposit back.
Your landlord has your money — and a lot of excuses. Forward us the emails. We'll read them, write back firmly and politely, and help you get back what you're owed.
Free to start No credit card Works with any email
How it works
From "we're keeping it" to "here's your refund."
2
We break down their excuses
We read the itemised deductions and explain, in plain English, what's reasonable and what isn't.
3
We write your demand
A firm, polite letter asking for your money back. You approve it, and we send it from your case address.
4
We track the deadline
Deposit rules give landlords a fixed window. We watch the clock and nudge you when it's time to escalate.
What we help with
The arguments landlords use — answered.
Deductions you disagree with
Cleaning fees, vague "damage", charges with no receipts — we help you challenge the ones that don't add up.
Returned late, or not at all
There are deadlines. We know the one for your case and hold the landlord to it.
Wear and tear vs. damage
The argument landlords lean on most. We help you make the case that it's normal use.
When they ignore you
We help you escalate — a deposit-scheme dispute, a letter before action, or small claims.
From a real customer
“I was dreading every email from my landlord. Ordealing reads them for me, helps me write back politely, and I can finally sleep at night. Honestly, it's a lifesaver.”
KM
Kira Mendez
Tenant, Sycamore Properties dispute
Questions
Deposit questions, answered.
How long does my landlord have to return my deposit?
It depends on where you live — many places set a fixed window of a few weeks after you move out. When you open your case, we identify the deadline that applies to you and keep an eye on it, so you know the moment a landlord is late.
Can my landlord charge me for normal wear and tear?
Usually not. Everyday wear — faded paint, small scuffs, carpet worn from normal use — generally isn't yours to pay for. Real damage can be. We help you tell the two apart and push back on charges that don't hold up.
What if my deposit was never protected?
In some places landlords must protect your deposit in an approved scheme, and failing to can carry penalties in your favour. If that applies to your case, we'll flag it and factor it into your reply.
What can I do if they just ignore me?
You have options beyond waiting — a formal letter before action, a deposit-scheme dispute, or a small-claims filing. We help you take the next step at the right time.
Ordealing helps you understand and respond to your dispute. We're not a law firm and this isn't legal advice.
Stop chasing. Start getting it back.
Open your deposit case free. Forward the first email and we'll take it from there.