"That's the manufacturer's problem"
Your legal warranty is with the seller you bought from. We help you hold them to it, instead of being sent in circles.
Faulty product? Use your legal warranty.
A product that broke, never worked, or isn't what you were promised. Forward us the emails and the receipt. We'll read them, write back firmly and politely, and help you claim a repair, a replacement, or your money back — from the seller, not the maker.
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app.ordealing.com/case/warranty-2026
Faulty product — washing machine
Opened Jun 1 · $650, 14 months old
Overview Reply Chat
What this is about
The washing machine failed after 14 months. The seller says it's "out of warranty" and points you to the manufacturer — but your legal warranty is with them, and goods are expected to last a reasonable time.
HomeGoods DirectMay 30
The 12-month guarantee has expired — contact the maker.
YouJun 1
Replied that the legal warranty sits with the seller.
HomeGoods DirectJun 3
Repeated that it's the manufacturer's problem.
How it works
From "out of warranty" to repaired, replaced, or refunded.
1
Forward the emails and receipt
Send us the order or receipt, photos of the fault, and whatever the seller has replied with.
2
We find your warranty
We read the rules and the seller's replies and explain, in plain English, what your legal warranty actually entitles you to.
3
We write your demand
A firm, polite letter asking the seller to repair, replace or refund — citing your rights. You approve it, and we send it from your case address.
4
We keep the pressure on
Sellers stall, hoping you'll give up or go to the manufacturer instead. We track every reply and nudge you on the next step at the right time.
What we help with
The brush-offs sellers use — answered.
"It's out of warranty"
A short manufacturer's guarantee doesn't cancel your statutory rights, which can run much longer. We help you tell the two apart.
Faulty, broken or not as described
If a product isn't what it should be, you're usually owed a fix. We help you make the case for repair, replacement or refund.
When they ignore you
We help you escalate — a card chargeback, a formal complaint, or a letter before action.
The reply
Firm where it counts. Polite throughout.
We draft a clear demand, grounded in your own emails — citing the rules and setting a deadline. The kind of letter that gets things resolved without a fight. You read it, adjust the tone, and send.
- Grounded in your actual emails and the figures involved
- Sets a clear deadline to act
- Ready to escalate if they don't respond
app.ordealing.com/case/warranty-2026
Your reply, drafted for you
Review and tweak the tone before it sends
Dear HomeGoods Direct,
A $650 appliance is expected to last well beyond 14 months. My statutory rights are against you as the seller, not the manufacturer.
Please arrange a repair, replacement or refund by Friday, as the law entitles me to.
Professional Firm but polite
Save draft Send reply
Questions
Warranty questions, answered.
What's the difference between a legal warranty and a manufacturer's guarantee?
A manufacturer's guarantee is a voluntary promise that can be short and limited. Your legal warranty is a statutory right against the seller: a product must be as described and last a reasonable time — and it often outlasts the guarantee. We help you rely on whichever is stronger for your case.
Who do I claim from — the shop or the manufacturer?
Usually the seller you bought from. Your statutory rights sit with them, even if they try to point you to the manufacturer. We help you put the claim where it belongs.
The product broke after the guarantee ended. Is it hopeless?
Not necessarily. Goods are expected to last a reasonable time, which can be well beyond a short guarantee. We help you argue that a product failed sooner than it reasonably should have.
Do I need a lawyer for this?
Usually not. Most faulty-product claims are settled with a clear, well-evidenced letter to the seller. We help you write and send exactly that — no lawyer and no subscription, just a one-time fee to unlock your case.
Ordealing helps you understand and respond to your dispute. We're not a law firm and this isn't legal advice.
More ways we help
Stuck on something else?
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