1
Forward the emails and receipt
Send us the order or receipt, photos of the fault, and whatever the seller has replied with.
For consumers
Faulty product? Use your legal warranty.
A product that broke, never worked, or isn't what you were promised. Forward us the emails and the receipt. We'll read them, write back firmly and politely, and help you claim a repair, a replacement, or your money back — from the seller, not the maker.
Free check One-time $29 No lawyer
How it works
From "out of warranty" to repaired, replaced, or refunded.
2
We find your warranty
We read the rules and the seller's replies and explain, in plain English, what your legal warranty actually entitles you to.
3
We write your demand
A firm, polite letter asking the seller to repair, replace or refund — citing your rights. You approve it, and we send it from your case address.
4
We keep the pressure on
Sellers stall, hoping you'll give up or go to the manufacturer instead. We track every reply and nudge you on the next step at the right time.
What we help with
The brush-offs sellers use — answered.
"That's the manufacturer's problem"
Your legal warranty is with the seller you bought from. We help you hold them to it, instead of being sent in circles.
"It's out of warranty"
A short manufacturer's guarantee doesn't cancel your statutory rights, which can run much longer. We help you tell the two apart.
Faulty, broken or not as described
If a product isn't what it should be, you're usually owed a fix. We help you make the case for repair, replacement or refund.
When they ignore you
We help you escalate — a card chargeback, a formal complaint, or a letter before action.
Questions
Warranty questions, answered.
What's the difference between a legal warranty and a manufacturer's guarantee?
A manufacturer's guarantee is a voluntary promise that can be short and limited. Your legal warranty is a statutory right against the seller: a product must be as described and last a reasonable time — and it often outlasts the guarantee. We help you rely on whichever is stronger for your case.
Who do I claim from — the shop or the manufacturer?
Usually the seller you bought from. Your statutory rights sit with them, even if they try to point you to the manufacturer. We help you put the claim where it belongs.
The product broke after the guarantee ended. Is it hopeless?
Not necessarily. Goods are expected to last a reasonable time, which can be well beyond a short guarantee. We help you argue that a product failed sooner than it reasonably should have.
Do I need a lawyer for this?
Usually not. Most faulty-product claims are settled with a clear, well-evidenced letter to the seller. We help you write and send exactly that — no lawyer and no subscription, just a one-time fee to unlock your case.
Ordealing helps you understand and respond to your dispute. We're not a law firm and this isn't legal advice.
Stop being sent in circles. Start your claim.
Open your warranty case free. Forward the first email and we'll take it from there.